Job Title: Product Manager
Location: Greenville, SC
Department: Business Development
Job Summary
This position is responsible for managing a large volume vendor or multiple product lines and vendors.
Primary Duties and Responsibilities
Manage profit and loss of product line including but not limited to minimizing losses (price protection) that include vendor management and rebate tracking. Analyzes financial reports to manage the P/L of a single large-volume or multiple product lines. (35%)
Manages the vendor relationships. Negotiates product terms and conditions. (20%)
Develops and executes overall business plan. Assesses risks and opportunities. Implements marketing strategies. Prepares proposals to vendor for business opportunities. (15%)
Provides sales support. (15%)
Analyzes and evaluates marketing data and information. (15%)
Minimum Job Requirements
Bachelor’s degree from an accredited college or university with a minimum of three years of directly related/transferable product management experience or an equivalent combination of education and experience
Demonstrated knowledge and understanding of the company’s competitors, products and services
Demonstrated knowledge and understanding of product lifecycle and timing of programs
The ability to demonstrate an understanding of the financial aspects of a vendor relationship including, but not limited to sales and profit goals, profit and loss, income and balance statements.
Financial analysis skills
Business savvy
Ability to work in a diverse, dynamic work environment.
Ability to travel (between 10 to 20% of the time) and maintain a clean, driving record.
Core Competencies
Project management and time management skills
Ability to develop and execute on product marketing plans
Ability to develop group presentations
Ability to become rapidly familiar with pricing scenarios
Tactical planning skills
Business communications skills
Principal Challenges and Accountabilities
Asset management and forecasting (which changes either monthly or quarterly depending on vendor)
Monitoring and measuring the P/L (OPL, CPL, VPL, SPL) is critical to this job and recommending strategies and business plans to impact the P/L (work with vendors or how to influence internal processes)
Monitor and manage inventory aging and product lifecycle; develop strategies and plans as to how to deal with it.
Monitors limits depending on sales volumes and rebate levels as offered by vendor(s).
Sales and Margin Goal Attainment (NGM % and $$)
VIR goal attainment
Funding and marketing program participation from each vendor and maximizing each relationship.
Program and time management
Assess and evaluate competition from other distributors and external markets.
Assess and evaluate market conditions
Decisions and Judgment
Responds to questions regarding availability, pricing, delivery, application of technology about the product.
Performs problem solving and develops business solutions to meet product challenges.
Proper Inventory strategies and obtaining the required approvals.
The ability to develop and execute on marketing plans.
The opportunity to develop vendor training and floor day executions.
May make decision(s) on establishing the pricing for specific products
Internal/External Interfaces
Internal
Frequent contact with the following internal departments: Sales, Vendor Claims, Credit, Purchasing, Customer Service, Warehouse
Interaction with the sales floor, understanding that they are truly your customers.
Interaction with the business development team that have responsibility for your product lines.
Coordinates with the Purchasing department on the quantity of product (s) ordered
Coordinates with the Marketing department on promotions and how the product (s) is marketed
Occasional contact with Manufacturing, Accounting/Finance
External
Customers, vendors, shippers/freight carriers.
Essential Mental Functions
Focus and concentration
Ability to multi-task
Utilizes organizational, planning and program management skills (70%)
Utilizes personal computer (20%)
Numbers and detail oriented (10%)
Essential Physical Functions
Reaching, - occasional (<5% of time)
Standing –occasional to continuous (30% to 40% of time)
Sitting – continuous (50%)
Bending, kneeling, crawling –not required
Manual dexterity –continuous
Tools, Materials and Equipment used
Standard office equipment, including personal computer, fax machine, copier, telephone and hand-held calculator. Microsoft Office applications and specialized software.
Job Title: Software Business Development Representative – IPSWITCH
Job Reports To: Manager - Business Development
Department: Business Development
Job Summary
Work with resellers, vendors and internal sales teams to develop and grow business with IPSWITCH. Work to achieve/exceed development goals of the business.
Primary Duties and Responsibilities
Hit goals set forth by the IPSWITCH Rebate Letter: (100%)
Support sales force and their clients for the IPSWITCH segment by educating them about available programs and assisting them to win more business. (25%)
Works with Marketing department to devise and communicate programs to help IPSWITCH accounts hit their goals. (20%)
Develops excellent working relationships with IPSWITCH outside reps. (20%)
Fosters, promotes and strengthens relationships with focus list customers. Works with on-going customers. (25%)
Lead development and management. (10%)
Minimum Job Requirements
Bachelor’s Degree from an accredited college or university
Minimum of four years of related sales/business development experience or an equivalent combination of education and experience
TECH SAVVY
Demonstrated business communications skills including, but not limited to preparing reports, speaking before groups of people, and negotiation.
Demonstrated skills and experience with sales/business development processes, systems and procedures
Demonstrated familiarity and understanding of the interfaces between the sales and business development processes
Demonstrated experience in meeting and/or exceeding sales/business development productivity goals
Ability to work and strive in a dynamic work environment
Ability to work a non-standard work schedule
Core Competencies
Ability to present ideas and influence a group of people
Knows what it takes to drive business through sales channels
BD tactical and operational skills
Self starter
Business savvy
Cross-functional or matrix perspective
Develops and executes BD strategies
Be able to do market intelligence work
Ability to lead and develop a vision
Presents BD strategies to senior management and executives
Suggest process improvements throughout organization
Principal Challenges and Accountabilities
Meet or exceed productivity and other quantitative measures put in place as business development goals and objectives.
Work with clients to grow their IPSWITCH business.
Manage weekly reports from HP to insure accuracy
Provide input and market intelligence in the picking of quarterly target lists.
Provide weekly market intelligence reports.
Expected to log 3 hrs.and 35 out bound calls per day.
Decisions and Judgment
Will choose lists each quarter based on market intelligence and history
Interfaces regularly with the sales group to communicate goals and objectives including coordination and management.
Internal/External Interfaces
Sales, Product Managers, HP PBMs, HP field reps, SYNNEX clients
After initial sales training, the Sales Representative is expected to handle a high volume of in-coming and out-going sales calls at an assigned work location. Handles multiple sales accounts in an assigned sales territory and/or geographical region.
Primary Duties and Responsibilities
Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis.
Focuses on developing and expanding new accounts. (40%)
Develops and maintains vendor or customer relationships. (20%)
Maintains sales accounts and submits sales orders in an organized, efficient and effective manner. (15%)
Performs basic research; looks up multiple lists on the computer. Maintains required sales documentation. (10%)
Maintains current job and industry knowledge pertaining to assigned sales accounts. (15%)
Minimum Job Requirements
Bachelor’s Degree and a minimum one year of related sales experience and/or an equivalent combination of education and experience
Demonstrated business communication skills, including but not limited to verbal and written communication skills, the ability to communicate effectively over the phone and interpersonal skills
Ability to learn, apply and present sales principles and techniques within a short timeframe
Demonstrated computer skills, specifically working with personal computers
Ability to multi-task and/or work on multiple sales accounts concurrently
Numbers and details oriented
Ability to work, strive and grow in a dynamic work environment
Ability to apply quality principles to work performed
Ability to maintain a high degree of ethics and integrity.
Preferred
Previous experience with original equipment manufacturers (OEMs) and/or value added resellers (VARs)
Previous experience in AIDC,POS,Physical Security, Mobility or similar industry
Job Expectancies and Core Competencies
After the initial sales training, an entry-level sales representative with between 6 months and 1 year of service with the company, an entry-level sales representative is expected to bring in $1M in gross sales/revenues. After training, continue to develop negotiation skills; continue to build business savvy skills; continue to develop customer relationship skills; maintains, retains, grows and builds assigned accounts.
Problem-Solving
Performs basic research; looks up multiple lists on the computer.
Decision-Making and Judgment
The Sales Rep relies on the Sales Supervisor, Sales Manager or Sales Director for regular guidance, support and direction in his/her daily activities. 99 to 100% of the job is routine in nature. Follows established procedures, including code of conduct, confidentiality and non-compete agreement. Decision-making is limited; uses a Suggested Government Matrix (SGM) grid 99-100% of the time.
Internal and External Contacts
100% of the job is spent on the phone; phone requirement of 6+ hours of the day on the phone, making between 75 to 100 calls a day on the phone.
Maintains and fosters vendor relationships. Travel not required.
Career Path
May be training ground for other positions in other departments; namely Product Management or Business Development.
Physical Requirements
Keying data to computer (manual dexterity) –6+ hours a day (continuous sitting)
Frequent to continuous use of hands, manual dexterity involved and phone usage
Standing –occasional to frequent (may be up to 3 hours a day)
Bending and Kneeling-occasional
Carrying and Lifting-occasional up to 50 pounds (3-4 times a week)
Mental Requirements
Work in a fast-paced, dynamic work environment where there are multiple demands and constant deadlines
Position has sales productivity goals and/or quotas
Tools, Materials and Equipment Used
Standard office equipment including but not limited to computer, phone, fax, copy machine, printer
Job Title: HP TSD Sales Manager
Job Reports To: Sales Director or VP
Department: Sales
Job Summary
Responsible for managing the day-to-day sales efforts of a group of sales representatives, including performance evaluations, hiring, training and termination decisions for an assigned sales group.
Primary Duties and Responsibilities
Manages the sales productivity of all sales representatives within the group, including but not limited to revenue, profitability and market share goals while simultaneously managing the day-to-day execution of strategic and tactical sales goals and plans. Reviews and approves sales productivity reports for the group. (40%)
Manages the hiring and termination process for an assigned sales group, including, but not limited to performance evaluations and sales productivity reports. Motivates and retains a qualified sales force. Develops and implements systems to emphasize progressive sales skills in each sales representative, foster continual training, productivity and improvement of sales force. (20%)
Fosters, promotes and strengthens relationships with key customers and vendors. Works with on-going customers. Communicates product and market information. Quotes, negotiates and closes inventory pricing and availability. Also, quotes, negotiates and closes bids made on behalf of customers. (20%)
Facilitates, researches, negotiates and resolves credit and customer service issues. (20%)
Minimum Job Requirements
Bachelor’s Degree from an accredited college or university or equivalent
Minimum of four years of related sales experience or an equivalent combination of education and experience (i.e. OEMs, VARs, contract manufacturing)
Minimum of two years of previous supervisory experience
Demonstrated business communications skills including, but not limited to preparing reports, speaking before groups of people, and negotiations.
Demonstrated skills and experience with sales processes, systems and procedures
Detail and numbers oriented
Demonstrated contracts management skills and experience
Demonstrated experience in meeting and/or exceeding sales productivity goals
Ability to work and strive in a dynamic work environment
Ability to work a non-standard work schedule
Principal Accountabilities and Job Functions
This position is expected to offer technical assistance and advice to less experienced sales representatives and customers, function as a resource for them as they progress in their positions.
Manages the sales productivity of the group. Reviews sales productivity reports on a regular basis.
Mentors and fosters the development of new and less experienced sales representatives
Manages, motivates and trains the sales team to reach/exceed sales goals, reporting, P & L, controlling expenses, monitoring slippage/gains, movement of accounts, disciplinary action.
Secondary Accountabilities
Provides input in the hiring, firing, training and performance evaluations of sales representatives.
Essential Mental Functions
Work in a fast-paced work environment where there are multiple demands and constant deadlines
Position has sales productivity goals and/or quotas
Essential Physical Functions
Keying data to computer (manual dexterity) –6+ hours a day (continuous sitting)
Frequent to continuous use of hands, manual dexterity involved and phone usage
Standing –occasional to frequent (may be up to 3 hours a day)
Bending and Kneeling-occasional
Carrying and Lifting-occasional up to 50 pounds (3-4 times a week)
Tools, Materials and Equipment Used
Standard office equipment, including but not limited to computer, phone, fax, copy machine, printer
Job Title: Fulfillment Sales Representative West Coast Hours
Department: Sales
Job Reports To: Sales Supervisor/ Manager
Job Summary
Under general supervision, this job will focus developing and expanding more complex sales accounts within an established business segment.
Primary Duties and Responsibilities
This position will work West Coast hours 11AM to 8PM Eastern to support clients West Coast operation.
Interface with various departments at key accounts including sales, purchasing, and operations. (30%)
Develops and maintains customer relationships. (30%)
Complete sales quotes, and orders. (30%)
Maintain current industry and job knowledge on all sales categories. (5%)
Assist sales manager on other sales projects (5%)
Minimum Job Requirements
Ability to work West Coast hours.
Bachelor’s Degree and minimum three years of related sales or customer service experience and/or an equivalent combination of education and experience.
Proven familiarity with sales processes, procedures and terminology
Demonstrated computer skills, specifically working with personal computers
Ability to multi-task and/or work on multiple sales accounts concurrently
Numbers and details oriented
Ability to work and strive in a dynamic work environment
Ability to apply quality principles to work performed
Preferred Skills
Previous experience with original equipment manufacturers (OEMs) and/or value added resellers (VARs)
Previous experience in computer peripherals, retail sales, telesales or similar industry
Principal Accountabilities and Job Expectations
Responsible for generating high sales volume consistently on a month-to-month basis
Communicates complex information effectively over the phone, E-mail, and in person
Adheres to standard operating procedures, including code of conduct
Ability to facilitate discussions
Physical Requirements
Keying data to computer (manual dexterity) –6+ hours a day (continuous sitting)
Frequent to continuous use of hands, manual dexterity involved and phone usage
Standing –occasional to frequent (may be up to 3 hours a day)
Bending and Kneeling-occasional
Carrying and Lifting-occasional up to 50 pounds (3-4 times a week)
Mental Requirements
Work in a fast-paced work environment where there are multiple demands and constant deadlines
Position has sales productivity goals and/or quotas
Tools, Materials and Equipment Used
Standard office equipment including but not limited to computer, phone, fax, copy machine, printer
Job Title: Customer Service Representative
Job Reports to: Customer Service Manager
Department: Customer Service
Job Summary
This position will be responsible for examining and resolving basic customer inquiries pertaining to Return Authorization, Discrepancies and related issues. The Customer Service Representative will do the required research needed to provide resolution in an expedient manner based on policies and procedures. This will include communication with the Warehouse (s), Product Management, Sales, Carriers and any other departments/contacts. Customer Service Representative will consult and or escalate to Senior CSR, Supervisor and Manager on an as needed basis.
Primary Duties and Responsibilities
Answering inbound queue calls to maintain 30 second speed of answer resulting in processing Return Material Authorization’s (RMA) for Customers both internal and external and creating Incidents/Credit Memo and Debit Memos as needed – 75%
Maintaining Incident Reporting to insure closure with in SYNNEX guidelines – 25%
Minimum Job Requirements
High School Diploma or equivalent
1-2 Years Customer Service experience
Strong written and oral communication skills
Core Competencies
Communicate effectively with internal and external customers
Strong problem solving skills and the ability to make self decisions
Ability to perform with minimum supervision
Positive attitude and the ability to keep the Customer Service Team focused on World Class Customer Service
Experience in software programs such as Microsoft Word, Excel, Microsoft Outlook and Internet
Principal Challenges and Accountabilities
The greatest challenge faced in the position is being able to maintain a positive attitude in all situations to insure World Class Customer Service
Job Title: Apptis Reconciliation Analyst
Job Reports To: Supervisor, Alternative Financing
Department: Credit
Location: Greenville, SC
Job Summary:
Perform tasks as needed to serve outsourcing customers with the invoicing and collections of
outsourced accounts.
Primary Duties and Responsibilities
Reconcile invoices and purchase orders and remit invoices and purchase orders to the appropriate end user account (15%)
Perform collection functions for commercial and/or government outsourced accounts. (85%)
for payment have been received and payment is scheduled to be paid in a timely manner.
Maintain concise collection notes and report collection activity to various levels of management on a prescribed basis.
Call and e-mail payment offices, receiving stations, etc. to assure all necessary documents Communicate with outsourcing customer and end user to complete any corrective action necessary on any invoicing reconciliation issues to assure end user receives and accepts all documents needed to process payment.
Research and identify over or short payment issues and work with the out sourcing customer and end user to reconcile payment differences.
Communicate invoicing, payment and collection problems with appropriate levels of management.
Processes refund requests from collectors
Researches any customer discrepancies and unapplied payments.
Minimum Job Requirements
AA Degree or comparable work experience
3 to 5 years commercial collection experience with emphasis on government collections
Familiarity with Microsoft Office applications (Excel, Word, Outlook)
Ability to follow established procedures and timelines
Customer service orientation
Detail orientation
Ability to work as part of a team.
Ability to perform basic research and analysis
Ability to understand numerical data
Ability to organize work and use time wisely
Interpersonal relationship skills with various levels of management to maximize the collection and reconciliation requirements
Principal Challenges and Accountabilities
Work on accounts and issues quickly, efficiently and effectively
Be able to quickly resolve discrepancies and collections of disputed amounts
Ensure that tasks are completed in a professional, timely manner
Submit refunds and GL adjustments to management for approval
Submit credit and debit memo requests to management for approval
Meet phone time requirements
Decisions and Judgment
Establish follow up time schedule.
When to elevate invoicing and/or collection issues
Job Title: Senior Solutions Architect Reports To: Director – Technical Support Location: Greenville
JOB SUMMARY
The Solutions Architect is responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture.
PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Acts as an advocate for the client
Acts as the ultimate authority on the architecture designed to address client business problems
Provides direction for design activities
Often project-based, sometimes working at customer sites and typically measured by utilization (i.e. billable hours ).
JOB SPECIFICATIONS
EDUCATION AND/OR WORK EXPERIENCE
Masters, Bachelors degree from an accredited college or university or a minimum of 7-8 years of related industry and job experience, or equivalent certifications and 7 years related industry and job experience.
KNOWLEDGE, SKILLS AND ABILITIES
Having a wide-ranging experience, uses professional concepts; applies company policies and procedures to resolve complex and a wide range issues in creative, imaginative and effective ways.
Uses skills as seasoned experienced professional with a full understanding of industry practices and company policies and procedures.
Demonstrated computer skills, specifically working with personal computers
Analytical and detail oriented
Ability to multi-task and/or work on multiple calls concurrently
Ability to work, strive and grow in a dynamic work environment
Ability to apply quality principles to work performed
Ability to maintain a high degree of ethics and integrity
A deep understanding and knowledge of Windows Operating Systems, network connectivity and troubleshooting, remote hardware support, networking, end-user application support, TCP/IP, and virus detection/removal/prevention.
MCSE certification in Windows is a plus
A seasoned and skilled professional with 7-8 years in the role of Customer-facing support responsibilities.
Extraordinary troubleshooting skills and diligence.
A passion for Customer Satisfaction.
Experience at designing/migrating a large wide range of networks and servers architectures and then deploying physical products or appliances is a requirement.
Should have a working knowledge of SSL and VPN appliances that span multiple locations.
CISSP certified required.
2-3 years of Unix system administrator skills. A RHCE certification for at least 6 months if a plus.
Strong networking knowledge. Candidate should have strong TCP/IP networking backgrounds with a strong understanding of switches, routers, firewalls and subnetting.
A working knowledge of protocols: SMTP, DNS, FTP, SSH, TCP/IP. Candidate should be comfortable explaining and using all of these protocols.
Experience with shell scripting in VB, PERL and other scripting languages is a plus.
Technical proficiency with web security technologies and networking infrastructure.
Experience with enterprise storage solutions like SAN & NAS, Clustering, and development tools like gcc/gdb would be a plus.
JOB COMPLEXITY AND SUPERVISION
The Solution Architect determines methods and procedures on new assignments, and provides guidance to other personal. Follows established procedures, including code of conduct, confidentiality and non-compete agreement. Has substantial understanding of job and applies knowledge and skills to complete a wide range of tasks. Works on assignments that are complex where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selection methods, techniques and evaluation criteria for obtaining results.
Internal and external contacts often pertain to company plans and objectives
Maintain Technical Certifications
Able to pass technical certifications that are required by Synnex, assigned by Director of Technical Support
WORKING CONDITIONS
40% of the job is spent on the phone. Some travel may be required for training, consulting or presentations
PHYSICAL DEMANDS
Essential Physical Functions
Reaching, - occasional (<5% of time)
Standing –occasional to continuous (30% to 40% of time)
Sitting – continuous (20-30%)
Bending, kneeling, crawling –occasionally (5-10% of the time)
Manual dexterity –continuous
Essential Mental Functions
Utilizes organizational, planning and project management skills (70%)
Utilizes personal computer (20%)
ADDITIONAL COMMENTS
Principal Challenges and Accountabilities
Acquiring and maintaining Technical Certifications
Able to pass new technical certifications that are required to maintain SYNNEX rebates from mfg.
This position is responsible for driving sales of assigned vendor products through the coordination, planning, and execution of marketing proposals and strategic marketing initiatives for the System Integration Division (SID) and its products and services.
Primary Duties and Responsibilities
Planning and Coordination activities
Directly responsible for the coordination and execution of promotional activities for vendor products, utilizing a variety of communication vehicles (i.e., website, newsletters, reseller events, blitz days)
Responsible for the identification of market opportunities and vendor proposal creation. Manages to accrued and incrementally-funded budgets for proposal implementation and executes marketing related activities for assigned vendor line(s) to support both vendor goals and the Company’s business plans.
Collaborates with the System Builder Vendor representatives and SYNNEX PM group to develop business plans to include strategy, program mix, ROI goals.
Monitors market and vendor forecasts and the regular tracking of top distribution customers
Obtains ideas, suggestions and approaches from the vendor. Develops and manages a marketing budget with their assigned vendor(s).
Performs market research on the product(s) as needed, and keeps current on system builder market conditions and trends.
Logistics activities
Budget assessment and management to maintain acceptable profit expectations
Schedules the marketing activities
Develops the content
Submits the information to the VCM
Closes the marketing promotion with a ROI review
Minimum Job Requirements
Bachelor’s Degree from an accredited college or university and a minimum of 4-5 years of sales and marketing experience OR an equivalent combination of education and experience
Ability to develop marketing programs from the ground up and track marketing trends for the vendor and SYNNEX
Demonstrated verbal and written communication skills, including but not limited to negotiation and presentation skills
Ability to gain influence both vendor and internal parties in order to gain support and commitment from others and to mobilize others to take desired action
Ability to develop and execute solid and effective business plans
Ability to manage projects with strict deadlines
Ability to execute marketing activities on a timely basis
Demonstrated presentation skills
Demonstrated proficiency with Microsoft Office applications
Solutions Design Architect Location: Fremont, CA Reporting to: Senior Solutions Design Architect
Job Summary
The Solutions Architect is responsible for translating the client’s business requirements into specific systems, applications or process designs for very large complex IT solutions and integrating architecture. Focus on HP BCS and Enterprise Storage customers. Will be expected to Master HP configuration tools and Order Entry.
Primary Duties and Responsibilities
As part of the Solutions Design Architects job:
Develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure
Responds to inquiries and performs technical research (i.e. reference manuals and vendor websites and configuration tools)
Makes pricing decisions
Analyzes bids and business specifications
Assists in configurations and crafting marketing solutions.
Provides pre and post sales technical support.
Participates in sales and proposal presentations in addition to completing ongoing team account activities.
All duties comprise 100% of the job.
Minimum Job Requirements
Associates degree with 2 years of directly related experience or an equivalent combination of education and experience
This position is responsible for managing a large volume vendor or multiple product lines and vendors.
Primary Duties and Responsibilities
Manage profit and loss of product line including but not limited to minimizing losses (price protection) that include vendor management and rebate tracking. Analyzes financial reports to manage the P/L of a single large-volume or multiple product lines. (35%)
Manages the vendor relationships. Negotiates product terms and conditions. (20%)
Develops and executes overall business plan. Assesses risks and opportunities. Implements marketing strategies. Prepares proposals to vendor for business opportunities. (15%)
Provides sales support. (15%)
Analyzes and evaluates marketing data and information. (15%)
Minimum Job Requirements
Bachelor’s degree from an accredited college or university with a minimum of three years of directly related/transferable product management experience or an equivalent combination of education and experience
The ability to communicate effectively with key vendor contacts, purchasing teams, sales managers, and resellers.
Demonstrated knowledge and understanding of the company’s competitors, products and services
Demonstrated knowledge and understanding of product lifecycle and timing of programs
Demonstrated knowledge and understanding of the retail market and how products are purchased
The ability to demonstrate an understanding of the financial aspects of a vendor relationship including, but not limited to sales and profit goals, profit and loss, income and balance statements.
Financial analysis skills
Business savvy
Detailed oriented
Ability to work in a diverse, dynamic work environment.
Ability to travel (between 10 to 20% of the time) and maintain a clean, driving record.
Core Competencies
Project management and time management skills
Ability to develop and execute on product marketing plans
Ability to develop group presentations
Ability to become rapidly familiar with pricing scenarios
Tactical planning skills
Business communications skills
Principal Challenges and Accountabilities
Asset management and forecasting (which changes either monthly or quarterly depending on vendor)
Monitoring and measuring the P/L (OPL, CPL, VPL, SPL) is critical to this job and recommending strategies and business plans to impact the P/L (work with vendors or how to influence internal processes)
Monitor and manage inventory aging and product lifecycle; develop strategies and plans as to how to deal with it.
Monitors limits depending on sales volumes and rebate levels as offered by vendor(s).
Sales and Margin Goal Attainment (NGM % and $$)
VIR goal attainment
Funding and marketing program participation from each vendor and maximizing each relationship.
Program and time management
Assess and evaluate competition from other distributors and external markets.
Assess and evaluate market conditions
Decisions and Judgment
Responds to questions regarding availability, pricing, delivery, application of technology about the product.
Performs problem solving and develops business solutions to meet product challenges.
Proper Inventory strategies and obtaining the required approvals.
The ability to develop and execute on marketing plans.
The opportunity to develop vendor training and floor day executions.
May make decision(s) on establishing the pricing for specific products
Internal/External Interfaces
Internal
Frequent contact with the following internal departments: Sales, Vendor Claims, Credit, Purchasing, Customer Service, Warehouse
Interaction with the sales floor, understanding that they are truly your customers.
Interaction with the business development team that have responsibility for your product lines.
Coordinates with the Purchasing department on the quantity of product (s) ordered
Coordinates with the Marketing department on promotions and how the product (s) is marketed
Occasional contact with Manufacturing, Accounting/Finance
External
Customers, vendors, shippers/freight carriers.
Essential Mental Functions
Focus and concentration
Ability to multi-task
Utilizes organizational, planning and program management skills (70%)
Utilizes personal computer (20%)
Numbers and detail oriented (10%)
Essential Physical Functions
Reaching, - occasional (<5% of time)
Standing –occasional to continuous (30% to 40% of time)
Sitting – continuous (50%)
Bending, kneeling, crawling –not required
Manual dexterity –continuous
Tools, Materials and Equipment Used
Standard office equipment, including personal computer, fax machine, copier, telephone and hand-held calculator. Microsoft Office applications and specialized software
Interested candidates please email your resume to hrgsc@synnex.com.
Job Title: System Integrator Business Development Manager Job Reports To: Director of Government Sales Department: Sales
Job Summary
This senior level sales position would be responsible for developing and implementing sales strategies to penetrate Prime contractors / System Integrators and grow revenue and profit from this customer set. He/She will work closely with inside sales department/product and practice manager to achieve sales and profit goals within this set of accounts.
Primary Duties and Responsibilities
1. Build strategic alliances with System Integrators. Design, recommend and execute sales programs. Focus on building solid relationships within the accounts and achieving sales quotas. Play a key role in increasing market share for the company’s products and services. (70%)
2. Report obstacles, needs and landscape back to manager. Help design and mold diversity/prime strategy and program as well as participate and recruit for offsite events related to the program. (15%)
3. Work with existing SYNNEX customers who are qualified as diversity partners to educate and build a selling motion to the System Integrators/ Prime Contractors. This may require learning the clients business as well as consulting them in adding services or changing policies. (15%)
Minimum Job Requirements
Requires a bachelor's degree in business, marketing, or related area, and a minimum of 5 years of direct sales and/or business development related experience in the field. A majority of experience spent actively selling to System Integrators / prime contractors with a well-developed contact list.
A solid understanding of marketing and/or business management is also essential in this position. Solid knowledge and understanding of the interfaces and interrelationships between sales, marketing and business development functions.
A solid understanding of Federal Government IT purchasing practices and procedures including but not limited to: bid proposals, IDIQ’s, GWAC’s, GSA, and Diversity programs.
Proven track record in closing business.
Solid project management skills, including the ability to multi-task.
Familiarity with industry and market best practices.
Be able to demonstrate computer literacy with Microsoft Office applications (Word, Excel, Powerpoint and Outlook)
Business communication skills, particularly facilitation, negotiation and presentation skills.
Ability to travel a majority of the time in the computer and consumer electronics industry sector. Maintains clean driving record.
Ability to work on a remote or virtual basis.
Core Competencies
Supervisory/lead skills and experience
Ability to manage multiple types and levels of sales accounts
Intermediate level of negotiations skills
Higher level problem solving skills
Basic familiarity with management principles and practices
Higher level of negotiations and presentations skills
Coaching and facilitation skills
Solid understanding of Sales Operations
Higher level of financial analysis skills (understand and present on P & L)
Principal Challenges and Accountabilities
Demonstrate abilities and skills in developing, building and growing a solid account base within the full-solution or large-solution sales channel. Penetrates major accounts assigned and close sales.
Grounded with a solid foundation in sales, the individual in this position will need to perform a quick assessment, gather information and be able to deliver results within a very short timeframe.
Communication with Inside Sales Representatives and account management coordination is key to achieving sales quota.
The ability to adhere to and maintain a flexible, working schedule while keeping focused on tight deadlines.
A wide degree of creativity and latitude is expected.
Specific Job Accountabilites and Requirements
Activity Goals:
2 - 3 hours of customer phone time each day (when in the office)
Calls per week 12; goal of 50 per month.
Call reports for each day in the field due Friday
Maintains an online calendar
Maintains updated account profiles available for manager review
Vendor engagement, joint calls per week 4, goal of 20 per month.
Decisions and Judgment
Relies on skills, experience and judgment to plan and accomplish sales goals, quota and business plan. Performs a variety of tasks. Influences the work of others.
Internal/External Interfaces
Key business relationships internal and external to the industry
Current vendors
Senior level employees of the sales, business development and product management teams, including management
Executive leadership team
Essential Mental Functions
Utilizes personal computer to create, develop, write, analyze –20-30% of time
Utilizes planning, organizational and implementation skills
Utilizes communications and presentation skills
Develops and executes sales strategies, programs and procedures
Essential Physical Functions
Reaching, - occasional (<5% of time)
Standing –occasional to continuous (10% to 20% of time)
Sitting – continuous (40%)
Bending, kneeling, crawling –not required
Manual dexterity –continuous
Tools, Materials and Equipment Used
Standard office equipment,
For Field Sales: Blackberry, cell phone
Interested candidates please email your resume to hrgsc@synnex.com.
After initial sales training, the Sales Representative is expected to handle a high volume of in-coming and out-going sales calls at an assigned work location. Handles multiple sales accounts in an assigned sales territory and/or geographical region.
Primary Duties and Responsibilities
1. Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis.
Focuses on developing and expanding new accounts. (40%)
2. Develops and maintains vendor or customer relationships. (20%)
3. Maintains sales accounts and submits sales orders in an organized, efficient and effective manner. (15%)
4. Performs basic research; looks up multiple lists on the computer. Maintains required sales documentation. (10%)
5. Maintains current job and industry knowledge pertaining to assigned sales accounts. (15%)
Minimum Job Requirements
Bachelor’s Degree and a minimum one year of related sales experience and/or an equivalent combination of education and experience
Demonstrated business communication skills, including but not limited to verbal and written communication skills, the ability to communicate effectively over the phone and interpersonal skills
Ability to learn, apply and present sales principles and techniques within a short timeframe
Demonstrated computer skills, specifically working with personal computers
Ability to multi-task and/or work on multiple sales accounts concurrently
Numbers and details oriented
Ability to work, strive and grow in a dynamic work environment
Ability to apply quality principles to work performed
Ability to maintain a high degree of ethics and integrity.
Preferred
Previous experience with original equipment manufacturers (OEMs) and/or value added resellers (VARs)
Previous experience in computer peripherals, retail sales, telesales or similar industry
Internal and External Contacts
100% of the job is spent on the phone; phone requirement of 6+ hours of the day on the phone, making between 75 to 100 calls a day on the phone.
Maintains and fosters vendor relationships. Travel not required.
Interested candidates please email your resume to hrgsc@synnex.com.
Job Summary
This position is responsible for the development, execution and follow-through of programs and marketing activities that build the business for Synnex’ various TSD (Technical Solutions Division) products and solutions. Will involve working with many different product and sales groups, as well as many vendors across multiple product categories. Key areas of responsibility and experience requirements:
Enterprise computing products and solutions
Direct Sales & Marketing experience
Reseller business understanding, either from direct or indirect experience
Primary Duties and Responsibilities
Planning and Coordination activities
Directly responsible for the coordination and execution of promotional activities for Synnex solutions (TSD), and the vendors that they are made up of.
Utilizes a variety of communication vehicles (i.e., website, newsletters, reseller events, blitz days)
Able to investigate and negotiate with new suppliers that may be needed to complete the TSD set of services.
Responsible for the identification of market opportunities and multi-vendor proposal creation.
Manages to funded budgets for proposal implementation and executes marketing related activities for programs that support both vendor goals and the Company’s business plans.
Collaborates with all of the respective marketing specialists and PM groups to develop business plans that include strategy, program mix, ROI goals.
Monitors market and vendor forecasts and the regular tracking of top distribution customers
Obtains ideas, suggestions and approaches from the vendors for new programs, and develops a business case to finish them off and deliver.
Performs market research on the product(s) and solutions to stay current and above the competition.
Works closely with vendor management and executives, with the ability to sell the Synnex TSD vision.
Logistical activities
Budget assessment and management to maintain acceptable profit expectations
Schedules marketing activities within the Marketing department engines and Synnex systems.
Expert on programs to assist marketing specialists with selling the programs.
Develops and organizes content along with the PM and BDs, as well as vendors, that delivers valuable resources to resellers.
Regularly provides ROI reviews with key stakeholders and vendors
Minimum Job Requirements
Bachelor’s Degree from an accredited college or university and a minimum of 8-10 years of sales and marketing experience.
Ability to develop marketing programs from the ground up and track marketing trends for the vendors and SYNNEX
Demonstrated verbal and written communication skills, including but not limited to negotiation and presentation skills
Ability to gain influence both vendor and internal parties in order to gain support and commitment from others and to mobilize others to take desired action
Ability to develop and execute solid and effective business plans
Ability to manage projects with strict deadlines
Ability to execute marketing activities on a timely basis
Demonstrated presentation skills
Demonstrated proficiency with Microsoft Office applications
Principal Challenges and Accountabilities
Executes marketing plans geared toward obtaining specific sales and ROI objectives
Ability to meet commitments with regards to short and long range business plans that are thorough, realistic and effective in meeting goals
Able to incorporate knowledge and understanding of vendor marketing management process, methods and practices into solid marketing programs
Balance working on the planning/coordination/execution piece with the logistics/execution portion of their jobs
Be able to create the concept, develop a marketing proposal, prepare a marketing budget, then sell it to the vendor (who will then fund the proposal). Once the proposal(s) are approved, then coordinate and influence the activities of a variety of different people (the graphic artists, external vendors). Ensure that the work gets delivered and executed by the agreed upon timetables.
Decisions and Judgment
Maintains good rapport with internal and external personnel at all levels of stature
Keeps all parties informed of activities and plan outcomes
Follows established marketing procedures
Develops marketing proposals
Exercises creative judgment
Makes recommendations for marketing direction
Internal/External Interfaces
Acts as the key marketing liaison for the range of TSD products and solutions, including External Vendors for product line(s) and members of the marketing team.
Partners closely with Product Management and Sales to ensure the products, programs and services meet customer needs and to ensure the Company meets financial goals.
Essential Mental Functions
Work in a fast-paced work environment where there are multiple demands and constant deadlines
Essential Physical Functions
Keying data to computer (manual dexterity) –6+ hours a day (continuous sitting)
Frequent to continuous use of hands, manual dexterity involved and phone usage
Standing to Walking –occasional to frequent (may be up to 3 hours a day)
Bending and Kneeling-occasional
Tools, Materials and Equipment Used
Standard office equipment, including but not limited to computer, phone, fax, copy machine, printer.
Interested candidates please email your resume to hrgsc@synnex.com.
Job Summary
Financial statement analysis and interpretation; familiarity with and interpretation of credit reports; demonstrated ability to make quality credit decisions while facilitating sales; ability to maintain positive relationships with an aggressive sales team; ability to communicate professionally with internal and external customers; intermediate proficiency with Windows, MS Word, MS Excel; a strong work ethic and ability to work in a fast-paced environment.
Primary Duties and Responsibilities
Review new and existing customers to determine appropriate credit limits and terms
Review sales orders for release
Document analysis and justification of credit decisions. Some overtime expected
Minimum Job Requirements
Bachelor’s degree in Finance, Accounting, or a related field
Previous credit decision authority required
Review and determine credit limits and credit terms for new and existing customers
Analysis of financial statements with provided and for credit requests greater than $25k
Review sales orders to determine if we can ship or what we need to be able to release
Work closely with collections staff, sales representatives, and customers to acquire needed information, and facilitate sales while avoiding excessive credit risk.
Light travel may be required on occasion
The hours for this position will be 2nd shift (12noon-9pm)
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
SYNNEX is an Equal Employment Opportunity employer and is committed to the Quality Policy.
Interested candidates please email your resume to hrgsc@synnex.com.
HP focus on BCS, Blade, CTO and EVA customers. Will be expected to Master HP configuration tools and Order Entry. Work with customers to create and implement solutions and support focus customers quote and order pipeline activities. Complete and maintain trainings and certifications to be determined by the VP of Enterprise.
Primary Duties and Responsibilities
1. Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis.
Focuses on developing and expanding new accounts. (40%)
2. Develops and maintains vendor or customer relationships. (20%)
3. Maintains sales accounts and submits sales orders in an organized, efficient and effective manner. (15%)
4. Performs basic research; looks up multiple lists on the computer. Maintains required sales documentation. (10%)
5. Maintains current job and industry knowledge pertaining to assigned sales accounts. (15%)
Minimum Job Requirements
Bachelor’s Degree and a minimum 3 years of related sales experience and/or an equivalent combination of education and experience
Experience with selling storage networks and working knowledge of storage and network architecture.
Demonstrated business communication skills, including but not limited to verbal and written communication skills, the ability to communicate effectively over the phone and interpersonal skills
Ability to learn, apply and present sales principles and techniques within a short timeframe
Demonstrated computer skills, specifically working with personal computers
Ability to multi-task and/or work on multiple sales accounts concurrently
Numbers and details oriented
Ability to work, strive and grow in a dynamic work environment
Ability to apply quality principles to work performed
Ability to maintain a high degree of ethics and integrity.
Preferred
Previous experience with original equipment manufacturers (OEMs) and/or value added resellers (VARs)
Engineering experience preferred.
Previous experience with HP programs and configuration tools.
Internal and External Contacts
Maintains and fosters vendor relationships. Travel required.
Interested candidates please email your resume to hrgsc@synnex.com.
Inside Sales Representative
Department: Sales
Job Reports To: Sales Manager, Enterprise Sales Job Summary
After initial sales training, the Sales Representative is expected to handle a high volume of in-coming and out-going sales calls at an assigned work location. Handles multiple sales accounts in an assigned sales territory and/or geographical region.
Primary Duties and Responsibilities
Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis.
Focuses on developing and expanding new accounts. (40%)
Develops and maintains vendor or customer relationships. (20%)
Maintains sales accounts and submits sales orders in an organized, efficient and effective manner. (15%)
Performs basic research; looks up multiple lists on the computer. Maintains required sales documentation. (10%)
Maintains current job and industry knowledge pertaining to assigned sales accounts. (15%)
Minimum Job Requirements
Bachelor’s Degree and a minimum one year of related sales experience and/or an equivalent combination of education and experience
Demonstrated business communication skills, including but not limited to verbal and written communication skills, the ability to communicate effectively over the phone and interpersonal skills
Ability to learn, apply and present sales principles and techniques within a short timeframe
Demonstrated computer skills, specifically working with personal computers
Ability to multi-task and/or work on multiple sales accounts concurrently
Numbers and details oriented
Ability to work, strive and grow in a dynamic work environment
Ability to apply quality principles to work performed
Ability to maintain a high degree of ethics and integrity.
Preferred
Previous experience with original equipment manufacturers (OEMs) and/or value added resellers (VARs)
Previous experience in computer peripherals, retail sales, telesales or similar industry
Internal and External Contacts
100% of the job is spent on the phone; phone requirement of 6+ hours of the day on the phone, making between 75 to 100 calls a day on the phone.
Maintains and fosters vendor relationships. Travel not required.
Job Code: ISR – Enterprise – 062707
Interested candidates please email your resume to hrgsc@synnex.com.