The SYNNEX Support team is made up of highly-trained and certified engineers who assist our customers and sales reps with pre-sales consultation, post-sales troubleshooting, and training inquiries.  The Support Team can:

• Diagnose hardware and software problems and provide technical solutions
• Identify alternatives to replace defective, damaged, or obsolete parts and products
• Dispatch on-site service, including replacement parts (if the system is within the on-site warranty period)
• Provide updates on service status

Technical Support available Monday - Friday, 8:30 AM - 8:00 PM EST
Call toll-free at (800) 756-2888 or email techsup@synnex.com

Please have the following information ready when you call, or provide these details in your email.

• Sales order (packing slip)
• Customer number
• System model number
• Serial Number
• Invoice Number
• Details of the problem

Technical Support will make every effort to solve the problem. If we cannot solve the problem, we will arrange the appropriate type of service required for any product still under warranty.