SYNNEX knows that Information Technology (IT) should support business operations with the most efficient services, systems and processes available today. And automated, interactive, online versions of such services are essential in today’s electronic business world. To meet your needs, SYNNEX Online Connexions provides a myriad of options -- from the simplest to the most cutting-edge technologies -- so you’ll have more time to concentrate on growing your business!

We also know that the world of e-commerce can become, well, impersonal. Not at SYNNEX, though. We understand that our customers have distinct e-Commerce needs, capabilities and technological preferences. We’re always available, even in the automated world, to guide you toward what you really need. We stay up close and personal even in the planning and development stages of our e-programs. For example, did you know you were the ones who made ECExpress what it is today? That’s right, we surveyed customers just like you to find our what you wanted, then did our best to add those dynamic additional features.

Contact us anytime with questions, requests or guidance in selecting the most cost-effective and technologically suitable solutions for conducting your e-Business. Or, feel free to log on and do business now! With SYNNEX Online Connexions, automation never seemed so personal.

Check out the robust features and benefits of SYNNEX Online Connexions:

E-Business Method Options: with SYNNEX:
All methods are interchangeably usable. For example, customer can place orders via web (ECExpress) or phone, while receiving invoices via EDI.

XML (Extensible Markup Language)
New generation of business data interchange via Internet. Even we feel that there is no need to replace EDI with XML -- as long as our existing EDI processes satisfy the business requirements -- we occasionally utilize XML in place of some EDI processes, due to the benefits of real-time response and a self- explanatory file feature.

EDI (Electronic Data Interchange)
The communication of orders, invoices and similar transactions electronically between organizations using a standardized format, set by the American National Standard Accredited Subcommittee X12 (ANSI ASC X12). SYNNEX Online Connexions’ benefits include exchange of EDI documents with customers via traditional VAN (Value Added Network) or via Internet (standard FTP protocol, no proprietary client packaged required). We support ANSI X12 v.4010 standard.

FTP (File Transfer Protocol)
Basic method of transmitting file via internet; ideal for customers with no EDI/XML capabilities. (Many refer to FTP as exchanging ‘flat file’ over Internet.)

eRMA is here to serve you! SYNNEX' electronic RMA tool, eRMA, is customer service at its best! Our automated system for processing Return Merchandise Authorizations is easier to use than ever before, so you’ll have time to grow your business. Automation never seemed so personal. But then, unsurpassed customer service, with a personal touch, is one of the things SYNNEX is known for!

Check out these awesome benefits:

• Gives Resellers RMA Processing Independence. Customer's can access eRMA 24 hours a day; 7 days a week. That’s right; we’re always available for you.
• Convenience of electronic; effectiveness of live. Issues exact same RMA results as working with a live Customer Service Representative. And RMA is issued on the spot when request is within parameters.
• We stay on top of it until you’re taken care of. If request is not within system parameters, eRMA issues a unique case number and automatically submits to SYNNEX CSR and Product Management Teams for further processing.
• You stay in the know. Customers can even track updates on an RMA via their assigned tracking number.
• Easy does it. eRMA allows the user to move through the system with ease, providing a step-by-step interface for efficient completion of request.
• Access granted. Your ECExpress login ID is your ticket to access eRMA. No extra passwords or user Ids to remember! If you have questions on how to access eRMA, just contact SYNNEX EC Services at 888-688-7558 or SYNNEX Customer Service at 800-756-1888. You’ll be on your way to the ease, simplicity and unsurpassed service SYNNEX is known for!

ECExpress
SYNNEX has always been ahead of our time…ahead of your time. And development of a new and improved version of ECExpress -- SYNNEX’ e-commerce application for resellers -- is no exception. If you haven’t yet discovered the simplicity, ease and convenience of the new version, be sure to get acquainted soon!

The new ECExpress is a robust, ultra-efficient web-based ordering system. With enhancements including improved overall ease of use, a superior search engine, no time outs, cancel order capability, and more, you’ll be so glad you made the switch. Click here to now to get acquainted!

See? We knew you’d be impressed!

If you need a personal touch -- to help you determine which amazing features of SYNNEX Online Connexions will best support your business -- just call your SYNNEX sales rep today. 1.800.756.9888.