SYNNEX has the Sales and Technical Support Teams to provide industry-leading service and support our clients. An organizational description and chart follows, that illustrates this coverage and support structure:
Key Roles & Responsibilities
Primary Contact– This dedicated SYNNEX Telephony Inside Sales Rep (ISR) is your “Single Point of Contact” (SPOC) and is responsible for Order Management, Pricing & Promotions, Process Management, Customer Service, and initiating the RMA (Returns) Process. The ISR verifies that orders are accurate (configuration is correct, and the correct forms are being used), to assure the process flows smoothly. Additionally, the ISR researches and applies all appropriate promotions to your quotes and orders. Once established, the correctly discounted price is entered into the system and verified. The ISR is tasked with responsiveness and strong follow up for all client requests. The contract liaison is located in our Greenville, SC office and can be reached via our 800#, Monday through Friday, 8:30 am to 5:30 pm.
Field Representative - SYNNEX has a team of Business Development Executives (BD) responsible for site visits, product information/updates, program support, marketing efforts, sales assistance, and overall client satisfaction for our clients throughout the US.
Product Support – SYNNEX has Vendor-specific Product Managers (PM) in place that serve as Vendor Liaison’s for the SYNNEX support team and their clients. The PM can help deliver additional value to identified clients by working with the Vendor Marketing teams in support of Client Specific initiatives.
Service Support – The SYNNEX Support Team includes Vendor Trained and Certified Systems Engineers that participate in both pre-sale configuration and design support, as well as, post sale support for our Clients.
Executive Sponsor – This SYNNEX Executive Manager has the overall responsibility and focus for assuring the timely and effective performance of the SYNNEX Support Team, in support of our clients.
Escalation – Each area of support within SYNNEX (Sales, Service, and Operations) have executives in place to receive issue escalation and are responsible for the daily monitoring and maintaining of the required service levels for each client. SYNNEX management is also chartered with the development of enhancements to the performance of these services and procurement.
SYNNEX VAD Support Organizational Chart - SYNNEX
(Nov. 2007)
SYNNEX Financial Resources
SYNNEX has the financial resources (including adequate lines of credit) necessary to maintain the normal accounts receivable historically associated with small to enterprise accounts. Additionally, SYNNEX has many financing options available to our clients, to meet their particular needs (and those of their end users).
Recognized as one of the fastest growing Technology Distributors in the world, SYNNEX has posted an incredible 81 consecutive quarters of profitability. This validates SYNNEX’s close attention to efficiency, productivity, and solid understanding of the distribution process along with value-added services, as required by today’s Technology Reseller. It also assures our clients that SYNNEX will be here for them today, tomorrow, and far into the future, supporting their success.
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