One and three year service plans are available on virtually any brand server, desktop, and laptop.
Custom equipment installations are also available for networks to laptop roll outs.

SYNNEX Service Process:

• Reseller Contacts Synnex Call Center
• CallCenter Routes Service Request to TAM
• TAM is Knowledgeable on Your Platforms and Certified on Your Selected Operating System.
• TAM is Made Available for Specific Product
• Training for You, if Desired.
• TAM Contacts Site within One Hour
• TAM Performs Troubleshooting by Telephone
• TAM Determines Replacement Part(s) & Arranges Part(s) Delivery
• TAM Dispatches FE
• Pre-screens/Matches FE to Specific Reseller Requirements
• Briefs FE on Services to be Performed
• FE Arrives Onsite and Contacts TAM
• TAM Works Directly with FE for Problem Resolution
• TAM Verifies Resolution with End User & Reseller Before Releasing FE Problem Resolved

One and three year service plans are available on virtually any brand server, desktop, and laptop.

Custom equipment installations are also available for networks to laptop roll outs.

SYNNEX Service Plans Include:

• 23,000 Service Technicia ns ( U.S. , Puerto Rico , Canada )
• Nationwide Onsite Hardware Maintenance
• Same-Day and Next-Day Onsite Repair
• 24X7 Support Coverage
• 1-Hour Telephone Response Time
• Certified Help Desk Support
• Assigned Technical Account Managers
• Operating System Support
• Microsoft ®
• Linux ®

Solution Desk Services
SYNNEX makes available a Solutions Design Desk to provide solutions specific to your customer’s unique set of requirements.  Don’t consume valuable sales and technical resources reinventing the wheel as the SYNNEX Solution Desk will provide you with the architected solution, complete with bill of materials and in many cases white-papers that describe the solution along with returns-on-investment (ROI) cited for use in proposals.  While we have a number of pre-architected solutions in our portfolio, no two tend to be alike.  Hence, we welcome the opportunity to design a solution from our wide cross-section of TSD participating vendors.  An abbreviated list of pre-architected solutions includes:

• Enterprise Servers & Storage- Consider storage mirroring for disaster avoidance, thin client solutions, and virtualization solutions built around these industry standard solutions
• Email Archiving – One key compliance directive in both Sarbanes Oxley and HIPAA is a requirement to archive email.  Synnex offers a solution that accomplishes all of this in a cost effective, simple to implement form.
• Document Management – Document/content management solutions offers a bridge to the paperless office and the liability that exists if key documents exist in only a paper format.
• Digital Video Surveillance – IP based surveillance solutions typically touch on many technology segments.  First there are the cameras themselves, paired with storage and then POE switches to complete the solution.