Xerox eConcierge™
Replenish your revenue
The new Xerox eConcierge service is an innovative, cloud-based solution that compels customers to order all of their printing supplies for their networked printers from you. The ease and convenience of the service will help you grow your supplies business for eligible Xerox, HP, Lexmark and Samsung supplies (with more to come) while simultaneously lowering your overhead managing and filling orders.
Put your company on your customers’ desktops with a custom made Supplies Assistant desktop application. Customers quickly and easily place their orders through your company’s online supplies store—built and hosted on your behalf by Xerox.
Plus, Xerox will provide free extended service rewards for eligible Xerox products—a $300 annual value—per product*!
Get a Fast Start with Xerox eConcierge:
Xerox eConcierge Peak partners can earn a 5 percent rebate on the sale of Xerox eConcierge Supplies through September 30, 2011!
Make your customers' office life a little easier
The Xerox eConcierge Supplies Assistant desktop application monitors networked printers and MFPs, alerting customers when their supplies need to be replenished. Customers order supplies online from your branded store, with store hosting, infrastructure and security managed by Xerox. Shipping and fulfillment is handled by your preferred distributor, so you can concentrate on capturing additional repeat revenue streams.
Key Reseller Partner Benefits
Capture ongoing supplies revenue — ensure every supplies order for your customers’ networked printers is purchased from you.
Influence printer sales — positions your company as a preferred provider for more Xerox printer sales and referrals.
Improve your cash flow — with each credit card transaction you book the revenue first, then pay your distributor on terms.
Expand your reach — sell supplies for networked printers from Xerox, HP, Lexmark and Samsung, with more to follow.
Increase service revenue — ensures Xerox Authorized Service Providers (ASPs) receive all repair business for their eligible Xerox printers and MFPs.
Put your business on your customers’ desktops — the service is co-branded, with your company prominently displayed, backed by Xerox.
Build customer loyalty — the service is proactive, easy-to-use, quick, convenient, competitive and includes rewards—all the qualities your customers want from their most valued suppliers.
Increase customer interactions —more positive interactions contribute to your value as a technology provider—all with minimal overhead.
Offload inventory and fulfillment —offload the expense of order taking, inventory management, and fulfillment to your distributor(s).
Expand your portfolio —the service is easy to add to your solutions offerings, with minimal sales training required.
Setup your new revenue stream
The initial setup of the Xerox eConcierge service for your company will take a few hours online. Follow the online instructions or refer to the Xerox eConcierge Quick Start Guide for resellers.
Your Xerox eConcierge portal includes a webpage where your customers can download the Supplies Assistant desktop application, custom-made for your company. Download, installation and setup of the Supplies Assistant is easy and quick. The time the initial Printer Discovery takes will depend on the size of the customer's network.
Once your Xerox eConcierge portal is set-up for business you'll be ready to enjoy the long-term benefits of the industry's easiest, quickest way to capture recurring printing supplies orders. To get started visit the Xerox Reseller website www.office.xerox.com/resellers
Xerox eConcierge Rebate
Start growing your recurring revenue and your print-services business with Xerox eConcierge. Peak Partners earn a 4% back-end rebate on supplies sales made through their branded Xerox eConcierge store for the first 12 months the store is open. In addition to growing your recurring revenue now, Xerox eConcierge is a low-threshold, no-contract entrée to print services.
Xerox eConcierge New Customer Incentive
Create and retain new customers with Xerox eConcierge.
• You earn $50 when a new customer signs up for Xerox eConcierge and purchases an approved consumable.
• You earn an additional $50 when your new customer purchases a second consumable.
• Includes Xerox and non-Xerox printers and MFPs available in the Xerox eConcierge service
• Limit $100 rebate per end-user customer
• No claims are necessary
• Purchases must be made by March 31, 2012, and are limited to new customers
For more information, Chris McLeod at chrismc@synnex.com or 864-349-4120.
* To qualify, customers simply use the service for a minimum of thirty days and with their second supplies order for each eligible Xerox product, its extended service coverage will begin. Xerox will provide free extended service coverage over the normal supported life of that Xerox product as long as they continue to place their supply orders through the Xerox eConcierge service. The coverage will be the same as what was provided when the device was originally shipped - quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.